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NewEgg Drops The Ball, Gamestop Saves The Day. Wait: Gamestop?
Two months ago, Nathan took advantage of a Newegg promotion for $10 off his pre-order of the collector’s edition of the game Dark Souls, which was released on Tuesday. Ordering ahead and getting a...
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NewEgg Sends Package To Wrong Address, Shrugs
When Jessica placed her NewEgg order, she provided them with a shipping address. This turned out to be a waste of her time, since NewEgg just went ahead and picked an address to send the package to out...
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The Case Of The Newegg Investigation, The Missing Refund, And The Vanishing...
Brian was really excited to open up and play with his new toy, an unlocked phone that he ordered on sale from Newegg. But the box arrived on his doorstep and…. no phone. The bluetooth headset that he...
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Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It
One would think that Newegg, beloved electronics supplier to the world’s geeks wouldn’t have a problem with customers installing different operating systems on their systems after delivery. Heck, they...
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Newegg: No, We’ll Totally Take Returns After You Install Linux
Yesterday, we shared the story of Norma, whose new Thinkpad notebook computer from Newegg had a serious display glitch after only a few days of use. She sent the defective computer back, only to be...
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Newegg Refuses To Exchange Defective Laptop That Doesn’t Even Have Linux...
Gary’s friend’s laptop didn’t have a catastrophic flaw or anything. But its wireless Internet connection was slower than it should have been, indicating a possible problem with the wireless card. So he...
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Newegg Still Telling Customers That Installing New OS Violates Return Policy
A very long time ago (Monday), a Newegg customer wrote to the Consumerist tipline, complaining that her laptop exchange was denied because she had installed Linux on the machine. After we published her...
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Caught Between Newegg And ASUS With A Defective Tablet
Sara is stuck. Almost two months ago, she ordered an ASUS tablet from Newegg. Shortly after she began using it, it had problems recognizing the dock that turns it into a notebook computer, and some...
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Newegg Loses All Traces Of My Hard Drive Order
Sean bought four identical hard drives from Newegg. These adorable quadruplets went into a new RAID enclosure, but the fourth one wouldn’t fit. It had some impact damage. He returned it to Newegg for a...
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Who Is To Blame When Newegg Sends The Wrong Power Cord For Your Refurb Laptop?
Buying a refurbished computer can be a way to save a significant amount of money off the retail price. But as one Consumerist reader found out when he bought a refurbed ASUS gaming laptop from Newegg,...
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